Frequently Asked Questions

WHAT IS MY ORDER STATUS?

Once you place your order, you will receive an order confirmation within 15 minutes. After your order has shipped, you will receive a shipping confirmation email. Your order can take 1-2 business days to be fulfilled. A friendly reminder that business days do not count as holidays and weekends. All packages are shipped through USPS. 

If you did not receive an order confirmation after placing an order, email I Love Me Too support at sales@ilovemetooshop.com to verify your email address. 

HOW CAN I TRACK MY ORDER?

Once your order is packaged and ready to ship, you'll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

Keep in mind that orders shipped will take an estimated 5-8 days transit time.

CAN I CANCEL MY ORDER? 

Kindly note that as our team works hard to get your order ready to ship, we may not be able to cancel your order upon request. If your order has not yet been fulfilled, it can be fully refunded. Please contact us at info@ilovemetooshop.com with your order number and we can take care of it for you. Your order cannot be refunded if it has already been fulfilled.

CAN I PLACE BULK ORDERS ONLINE?

How do I place bulk orders?

You can place bulk orders on our website for any quanity.

If you want to order in bulk, but require an invoice, you can email sales@ilovemetooshop.com.

HOW MUCH IS SHIPPING?

Shipping is FREE for purchases made in the USA.

DO WE OFFER INTERNATIONAL SHIPPING?

At this time, we do not offer international shipping. However, we do have plans to expand our shipping regions.

HOW IS MY PACKAGED SHIPPED?

I Love Me Too ships through standard First Class Mail and Priority Mail with the United States Postal Service (USPS). This can take anywhere from 5-8 days (excluding weekends and holidays).

Our delivery times are only estimated and are not guaranteed.

Neither I Love Me Too or USPS are responsible for lost packages if your shipping address is entered incorrectly.

I Love Me Too is not responsible for lost or stolen packages. Learn more about our shipping policy.

WHAT IS THE RETURN POLICY?

Your 100% satisfaction is important to us. You have 7 days from receipt of delivery to return your items.

To be eligible for a return, your items must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. 

WHERE DO I SEND MY RETURNS?

Send return items to I Love Me Too, 5680 Highway 6, #157, Missouri City, TX 77459-4100.

DO I LOVE ME TOO PAY FOR RETURNED SHIPMENTS?

No, we do not pay for return shipments. You will have to incur this expense. Note: Keep your return tracking number to monitor the progress of your shipment.

WHAT SIZE ARE THE I LOVE ME TOO DAD HATS?

Our dad hats are one size fits most. It is a six-panel, unstructured hat, which makes it easy to fit your head nicely. You can adjust for sizing using the back-slide buckle closure.

MY ITEM LOOKS A BIT DIFFERENT FROM THE PICTURES.

We try our absolute best to keep our pictures on our website and social media as accurate as possible. However, colors can vary slightly in different lighting.

HOW DO I WASH MY DAD HAT?

For the best results, we suggest handwashing with cold water. However, you can also machine wash with like color clothes in cold water.

DO YOU MAKE CUSTOM ORDERS?

We currently do not take custom orders.

WHERE ARE WE LOCATED?

We are based in the Houston area in Texas. Our location is reserved for production and fulfillment of online orders only.

CAN I CARRY I LOVE ME TOO PRODUCTS IN MY STORE?

We're so happy that you're interested in helping us share our products with the world!

If you are interested in carrying our items, please send email to sales@ilovemetooshop.com.